Privacy policy
This policy covers the personal data WinWinBet holds, why it is processed, how long it stays and what you can ask us to do with it. It applies to the site, the apps and every account.
1. What personal data we hold
The information held about an account depends on which parts of the platform are used.
- Who you are: name, birth date, an official identity document or passport, nationality and a verification photograph.
- How to reach you: email, mobile number and the address you declare.
- Your account: username, login history, the products you use and any limits you set for yourself.
- Money movements: which payment routes you use and a record of deposits and payouts. Card numbers stay with the certified processor, not with us.
- Technical traces: IP address, device, operating system, browser and a log of activity on the platform.
- Correspondence: whatever you write to our support team.
Some of this information is mandatory in order to open an account, verify your identity and meet obligations on fraud prevention and anti-money-laundering. Declining to supply required information may prevent access to parts of the service, including withdrawals.
2. Why that data is processed
Processing serves the purposes set out below.
- Opening the account and keeping it running.
- Confirming who you are, that you are old enough, and that you may legally play.
- Moving money in and out safely.
- Detecting fraud and stopping unauthorised access.
- Satisfying legal duties and answering lawful requests from authorities.
- Handling support enquiries and complaints.
- Sending service notices, security alerts and - where you agree - news of promotions.
- Measuring how the site and the mobile app are used, so both can be improved.
Processing is carried out on legal bases that include performance of the service contract, compliance with legal obligations, our legitimate interest in keeping the platform secure, and consent where consent is required.
3. Cookies and similar technology
Session continuity, display settings and usage measurement all rely on cookies. The strictly necessary category cannot be switched off, because the cashier depends on it.
| Type | Purpose | Can it be disabled? |
|---|---|---|
| Essential | Keeps you signed in and the cashier working | No |
| Settings | Remembers language and odds display | Yes |
| Measurement | Counts usage without naming anyone | Yes |
| Promotional | Makes offers shown more relevant | Yes |
You can manage cookies in your browser settings at any time. Disabling the non-essential categories does not prevent you from reading the site or reviewing our games.
4. Who else sees your data
Personal data is never sold. It is disclosed only where a specific purpose requires it:
- The companies that move your money - payment processors handling deposits and payouts.
- Verification partners that check documents and confirm age.
- Studios whose games run inside the lobby.
- Infrastructure providers hosting the platform and its support systems.
- Public authorities, but only where the law obliges us.
Every provider is bound by contractual confidentiality obligations and may process the data only for the purpose for which it was supplied.
5. Processing beyond Ethiopian borders
The platform runs internationally, so processing may take place outside Ethiopia - wherever our infrastructure and payment partners are located.
Where a transfer takes place, contractual safeguards are applied so that the level of protection travels with the data.
6. Retention periods we apply
When a retention period ends, data is deleted or irreversibly anonymised.
| Data | Retained for |
|---|---|
| Identity and account records | While the account exists, plus the statutory period after |
| Payment history | As long as anti-money-laundering law requires |
| Messages to support | Until your question is resolved, then archived |
| System logs | A short window, for security review only |
7. How your data stays safe
Data in transit is encrypted, internal access is limited to roles that require it, and payments are handled by certified processors rather than stored by us.
Perfect security does not exist, which makes your side of it important. A password used nowhere else, never shared with anyone, is the single strongest protection - and no message from our support will ever request it. The login page covers this in more detail.
8. The rights you can exercise
- See it - ask for a copy of what is held about you.
- Correct it - have inaccurate or missing details put right.
- Erase it - ask for removal, within the limits the law imposes.
- Restrict it - object to a particular use of your data.
- Move it - receive a structured copy you can take elsewhere.
- Change your mind - withdraw consent whenever you wish.
Requests are submitted through the address in section 12 or through our contact page.
9. Age limit and young people
Only adults aged 18 or over may hold an account. Data is never knowingly collected from anyone younger, and an underage account is closed as soon as it is identified.
Age is checked at registration and again during identity verification.
10. Promotional messages and your consent
Where you have agreed to it, we send news of promotions and new releases. Each message carries an unsubscribe link, and the setting can be changed in your account whenever you like.
Operational messages - security alerts, transaction confirmations, changes to terms - are not marketing and continue regardless of marketing preferences.
11. How this policy changes
Updates to this policy follow changes in the service or the rules that govern it. The live version sits on this page, and significant revisions are announced in the account before they apply.
12. Contacting our privacy team
Data is controlled by ALASIA SOFT B.V., registered at Abraham Mendez Chumaceiro Boulevard 03, Curaçao.
Questions about the handling of your information, or a request to exercise any right set out above, go to the address below:
Requests are answered within a reasonable period. General queries about the account, deposits or bonuses are resolved faster through the channels on the contact page, and a full overview of the platform is on the home page.