Contact us
Our support team works around the clock through live chat, email and phone. This page shows which channel suits which question.
How to reach our team
Live chat, email, phone and a contact form, all staffed around the clock. Which one to pick depends entirely on how urgent the question is.
- Urgent - live chat, for a stuck deposit or an account you cannot open
- Documents - email, where a file can be attached
- Complex - phone, when something needs explaining rather than typing
- General - the contact form
What to check before writing
Two questions answer themselves faster than support can. If a withdrawal is late, check whether verification is finished and whether an active offer still has wagering attached - details on the bonus page. If the app misbehaves, the app page lists every error with its fix.
| Have ready | Why |
|---|---|
| Account identifier | Locates the account immediately |
| Transaction reference | Turns a payment query into a one-message exchange |
| Screenshot | Removes a round of description |
Access problems are covered separately on the login page, and payment windows on the payments page.
Protecting yourself from fake messages
No genuine message from us asks for a password, and none ever will. Payment details belong in the cashier alone - an agent requesting card numbers in chat is not one of ours, whatever the sender address looks like.
Asking for a limit
A deposit cap or a self-exclusion period can be applied by support within minutes. You are not asked why, the request is confidential, and it takes effect immediately.
Direct email contact addresses
- [email protected] - general account, deposit and technical questions
- [email protected] - complaints and suggestions about the service
- [email protected] - partnerships, advertising and marketing enquiries
Everything the platform offers is summarised on the home page.